Eyakulo Car Rental - FAQ - Eyakulo Car Rental

What documents do I need to rent a vehicle?

To rent a vehicle from Eyakulo Car Rental, you'll need:

• Valid driver's license: No services will bw provided to non-license holders.
• Passport or ID: For identity verification
• Credit card: For security deposit (Internatioonal Clients)

International drivers require an International Driving Permit along with their national license.

What is included in the rental price?

Our rental prices include:

• Unlimited mileage for the duration of your rental
• Comprehensive insurance with third-party liability
• 24/7 roadside assistance throughout Namibia
• Vehicle maintenance and regular safety checks
• All taxes and mandatory fees

Additional options like GPS, child seats, and extra drivers are available at an additional cost.

Can I take the vehicle across borders?

Yes, cross-border travel is possible with prior arrangement. We require:

• Advance notice: At least 72 hours before pickup
• Additional documentation: Passport copies and travel itinerary
• Cross-border fee: Varies by destination country
• Insurance extension: For international coverage

Popular cross-border destinations include South Africa, Botswana, and Zambia. Some vehicle types may have restrictions.

What is your fuel policy?

We operate on a "full-to-full" fuel policy:

• Vehicle pickup: Provided with a full tank of fuel
• Vehicle return: Should be returned with a full tank
• Fuel charges: If returned without full tank, refueling service fee applies plus fuel cost
• Fuel type: Specific fuel requirements for each vehicle are clearly indicated

We recommend keeping fuel receipts as proof of refueling before return.

What happens in case of breakdown or accident?

Your safety is our priority. In case of emergency:

• 24/7 Emergency Line: Call +264 123 4567 immediately
• Roadside Assistance: Available nationwide within 2 hours
• Accident Procedure: Contact police, take photos, exchange details
• Replacement Vehicle: Provided if repairs take more than 24 hours

All vehicles are equipped with emergency kits and our contact information. Comprehensive insurance covers most scenarios.

Are there any age restrictions for renting?

Yes, we have the following age requirements:

• Minimum age: 21 years for most vehicles
• Young driver surcharge: Applies to drivers aged 21-25
• Maximum age: No upper limit with valid medical certificate

All drivers regardless of age must present valid documentation and meet our driving experience requirements.

What are the road rules in Namibia?

Rules of the roads:

• Drivers must drive on the left-hand side of the road.
• All road signs must be strictly observed.
• When driving in a dusty condition, your lights must be on.
• Drive with care when driving within a village or town.
• Drivers must have a valid driver’s license, insurance document and registered documents at all times.
• If you encounter a roadblock, make sure you obey any signals or instructions from the police officers on duty

All drivers regardless of age must present valid documentation and meet our driving experience requirements.

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